Decorative Concrete is a relatively new industry, which makes it highly desirable. Concrete Overlays are a durable option for upgrading, repairing, and enhancing existing concrete.

Key selling feature - Virtually unlimited designs, patterns, textures and color options. High resistance to deicing salt, freeze/thaw climates, extreme heat, wet conditions and UV rays. Quick installation time, Interior/ Exterior Application.

It’s important to us that our customers feel fully informed and confident when working with us.

AREAS FOR APPLICATION

Applications for: retail, hospitality, educational, office buildings, hotels, shopping malls, auto dealerships and restaurants, manufacturing facilities, warehouses, airplane hangars, service bays, food service/manufacturing facilities, cold storage areas, chemical containment areas, parking decks, medical/veterinarian, municipal buildings, pool decks and a multitude of residential uses.

Product Information

THIN-FINISH™ is designed to create durable finishes for concrete thin patching, resurfacing, overlaying, reducing surface defects and texturing stable concrete surfaces. Typical applications include interior or exterior commercial, industrial and residential concrete surfaces for renovation or new construction.
USE APPLICATIONS:
• For thin surface repairs and resurfacing of concrete substrates.
• For creating splatter texture/knockdown applications, base/skim coats, broom finishes, seamless interior flooring, stenciled cement and more.
• For creating repair and patching mixes for concrete surfaces.
BENEFITS
• Virtually unlimited designs, patterns, textures and color options.
• Can create the authentic look and feel of any stone,brick, tile, wood and even just plain new concrete.
• Available in any color combination to match surrounding design.
• Cost effective compared to: full depth stamped
• concrete, pavers, brick, real stone or integrally
• colored concrete.
• Extreme durability for high traffic areas.
• Very low maintenance.
• Highly resistant to deicing salts, freeze/thaw
• climates, extreme heat, wet conditions and UV rays.
• Quick installation time.

• Can be installed pre or post construction.
• For new or existing concrete surfaces
KEY FEATURES:
• Better overall performance than most other resins, modifiers and polymers, including: Acrylic, polyvinyl acetate, VAE, styrene and silicone.
• Provides a permanent bond (with correct substrate preparation on stable concrete surfaces above grade).
• Increased levels of finish options, moisture resistance, flexural and tensile strengths. • Increased texturing capabilities.
• Exceptionally long pot life.
• Increase versatility and application range.
• Can be integrally colored with PORTION CONTROL COLORANT™ (PCC) or SYNTHETIC PRIMARY PIGMENT™ (SYPP).
• Can be stained/colored topically with ULTRA-STONE™ Antiquing Stain, CHEM-STONE™ Reactive stain or HYDRA-STONE™ Dye Stain.

What if I am not satisfied with BlackstoneConcrete?

We acknowledge that the resolution of customer complaints is a key component of effective customer service.

Complaints handling process

We have the following procedures in place for handling complaints.

Initial complaint

Listen respectfully to the customer in a fair and impartial way.

If the complaint is received in writing, acknowledge the complaint within a 24- to 48-hour period.

Ensure our name and contact details are clearly visible and accessible throughout our website and social media channels.

Record the customer complaint in writing, obtaining all relevant details. The organization will not usually action anonymous complaints.

Attempt to resolve customer complaints during the first stage.

If complaints cannot be resolved, escalate the complaint to a supervisor or manager.

Acknowledge that staff members have the right to be protected from unreasonable and abusive customers.

Escalated complaint

Staff are to fully brief the supervisor or manager about the complaint.

Management are to keep the customer informed of the steps being taken to resolve the escalated complaint.

Management are to attempt to resolve the escalated complaint promptly.

Complaint resolution

Management are to advise the customer of the outcome and explain the decisions clearly.

Blackstone Concrete will fix errors willingly.

Management are to inform the customer of ongoing improvements to the business, if relevant.

External resolution process

If a complaint cannot be resolved, customers may be advised to approach NSW Fair Trading or the Industry Ombudsman.